call us on 01606 545950 Mon - Thur 9:00 - 17:30 Fri 8:30 - 17:00

VEHICLES

Terms and Conditions

The information contained on this website is intended for residents of the United Kingdom and British Isles only. Access to and use of this website is subject to acceptance of the following terms and conditions, by visiting this website in the first instance, you are deemed to have accepted in full the terms and conditions outlined below.

Orders:
Your order of a vehicle from the Tilsun Vehicle Contracts Ltd website is an offer by you to lease a specific vehicle at a specific rental on specific terms. All orders are subject to: acceptance by Tilsun Vehicle Contracts Ltd, vehicle availability, price changes and the payment of a deposit in accordance with your accepted order.

If the vehicle you have ordered is not available, Tilsun Vehicle Contracts Ltd will contact you by email or by telephone to discuss possible alternative options. Upon mutual acceptance of a suitable alternative Tilsun Vehicle Contracts Ltd will then request a revised order from you and payment of the required deposit. If the vehicle is available and Tilsun Vehicle Contracts Ltd accepts your order then you will be contacted by Tilsun Vehicle Contracts Ltd to request payment of the deposit in accordance with your accepted order.


Rentals & Pricing:
The rentals quoted on the Tilsun Vehicle Contracts Ltd website are correct at time of publishing to said website and are subject to change in line with the supplying financier’s terms. Prices include delivery to your chosen UK mainland destination, number plates, Road Fund License for the term (unless otherwise stated) and Vehicle First Registration Charge.

Tilsun Vehicle Contracts Ltd reserves the right to change or amend a price, before or after accepting an order, you will be notified of any such change by Tilsun Vehicle Contracts Ltd in the interest of a renewed mutual acceptance of the order.

With some orders a deposit may be required to secure the services of Tilsun Vehicle Contracts Ltd and suppliers there of, subsequent cancellation may result in the loss of the aforementioned deposit, subject to the discretion of the Senior Management Team of Tilsun Vehicle Contracts Ltd.


Images & Vehicle Specification:
The vehicle specifications displayed anywhere on the Tilsun Vehicle Contracts Ltd website are supplied by the manufacturer and formatted for our use. Whilst every effort is made to ensure that the information supplied to consumers is as accurate as possible, the specifications should only be used as a guide and a decision should not be made solely on the specifications supplied without verification of the specification from the manufacturer. In accordance with this, Tilsun Vehicle Contracts Ltd will not accept any liability for any loss or damage arising from, or in relation to, reliance upon any information supplied through the website, nor products, services or other activities undertaken through or by third parties linked with Tilsun Vehicle Contracts Ltd shown on this website. The Vehicle Images displayed on the website are for illustration purposes only and whilst every effort has been made to ensure accuracy, a different specification vehicle may be shown in the image as to the specification detailed within the text.

Delivery & Registration:
1. Upon completion of any applicable cooling off period (or receipt of documents where the financier allows) Tilsun Vehicle Contracts Ltd will arrange for delivery of your new vehicle to your chosen destination.

2. When “Lead Times” are quoted by any member of staff at Tilsun Vehicle Contracts Ltd, the information supplied will be from the manufacturer direct and as such any delays, changes or cancellations made by the manufacturer to the vehicle, is outside of Tilsun Vehicle Contracts Ltd’s control and as such Tilsun Vehicle Contracts Ltd will accept no responsibility nor liability for any losses, damage or inconvenience that may arise from an amendment or cancellation to a vehicle’s lead time or factory order.

3. When orders are placed with dealers there is no guarantee that it will be sourced from a dealership local to your location, as we will always try to source the earliest vehicle to ensure as swift a service as possible and as such we cannot guarantee local registrations of vehicles.

4. Even after delivery dates are organised and confirmed they are still subject to change in line with manufacturer and dealership terms and policies and as such if a term or policy is invoked against a vehicle to be supplied, the delay is out of Tilsun Vehicle Contracts Ltd’s control and as such cannot be held responsible for it, but shall still endeavour to rearrange delivery for the earliest opportunity.


Not happy with our service?

If you have a complaint about us you should let us know by writing to us at:
Customer Services. Tilsun Vehicle Contracts Limited, 5 Verity Court, Pochin Way, Middlewich, Cheshire CW10 0GW.

Alternatively you can phone us on 01606 545900>Option2>Option1 for our Customer Services Team or you can send an email to customer.services@tilsungroup.com


What happens next? Timescales for dealing with your complaint
If you send us your complaint in writing, we will write to you within five working days to let you know we have received it. If you inform us of your complaint in person or by telephone we will write to you within five business days of you contacting us. The details of your complaint will be listed within this letter and we will request that you write back to confirm to us that these details are accurate. If we cannot resolve your complaint within four weeks of receipt of your written communication, we will write to again to keep you updated about our investigation and to confirm when we will write to you informing you of our decision or resolution of your complaint. If a decision or resolution has not been reached sooner, we will contact you no later than eight weeks from the date we first received your written complaint. We will then tell you what our final decision is or, if we have not been able to reach a resolution within this time we will give you details of the British Vehicle Rental and Leasing Association (BVRLA) which you can contact about your complaint.

How will your complaint be dealt with?
When we send you written confirmation we have received your complaint, we will confirm within that letter the full contact details and job title of the person who will be dealing with your complaint. If you have any queries whilst your complaint is being dealt with, you should contact the person named in that letter. Of course our aim is to minimise distress on all parties and aim to deal with your complaint as quickly as possible. If we have to make many enquiries to investigate your complaint, or are relying on other companies & suppliers to provide a timely response, it may take us longer to reach a decision. It is possible that as part of our investigations we may need to ask you for more information. While we investigate your complaint we will keep you informed and you will not have to wait any longer than eight weeks to hear the outcome of our investigation. Based on the findings of our investigation and the information you have provided in writing, your complaint will be assessed according to the law and the principles and guidance produced by our regulators – Financial Conduct Authority (FCA)

When a decision is reached, what happens then?
We will write to you to explain the outcome of our investigation and what we propose to provide a satisfactory conclusion. If we do find your complaint is unfounded however, then our letter to with confirmation of the decision will explain why.

What if you are not happy with our final decision?
If you disagree with our decision you should contact us again in writing. Alternatively, you can contact the BVRLA with your comments. You can also contact the BVRLA if you have not received a response from us within eight weeks from the date of your complaint. Following further written communication from yourself, if we do change our decision, we will write to you to inform you what our revised decision is and how and why we reached it.

Motor Insurance Disclaimer/Legal Statement

This site should not be taken as providing advice on any insurance, financial or other service. Our service is simply the provision of information in the form of links from this site which are given for the convenience of the user. Each person should satisfy themselves as to the accuracy of information and the legitimacy of any site to which we link. We are not insurance brokers, advisers, intermediaries or brokers of any kind. We are not your agents in any respect.

Links leading directly or indirectly to Motor insurance products are provided as a service which is incidental to our main business activity. Links are there merely to facilitate communication between any person wishing to obtain a quotation for insurance or other service and the service provider. Persons should rely solely on the content as displayed on the web site where they arrive after leaving our web site. Nothing on our web site shall be regarded as guaranteeing, verifying or endorsing any level of cover, term, condition suitability, or any aspect of the site or services provided on any other web site or by any other company. We do try to be as factual as possible on our own web site but things may change with or without our knowledge and you are advised to make your own checks of suitability, terms, conditions, cover or exclusions that may be imposed by other site owners.

Services linked to from our site are wholly provided by other companies.We do not endorse or recommend or offer any opinion about any site not owned by ourselves. We do not rank, rate or recommend any particular external site or company and no inferences of this nature should be drawn from, say, the placement of a link on a page or within a list. Links are simply displayed for the convenience of our site design techniques. Therefore, if you find a site for a company at the top of a list, high up on a list, or on its own, or somehow separate from other links on the page you should not regard the choice of placement as significant so far as recommendations or suitability or relevance are concerned. We simply refrain from making any comment or recommendation regarding any other company or web site.We have no control over, or responsibility for, the sites and pages you may access on clicking links that lead away from our web site, or where subsequent links may take you. We do not advise you and are not authorised to give you any advice on the subject of which company is the best, which cover is right for you or what cover you do, or do not, need. You must take responsibility for deciding which product to purchase, if any.

We are not authorised to assist you in any way related to the arranging of your Motor insurance policies. You must take full responsibility for arranging your own service. No statement on our site should be taken as constituting advice. Any opinions expressed within the site are merely the opinions of the owners and you should not rely on those opinions but make your own checks and judgments yourself.We do not sell any insurance or financial service product ourselves. No information on our site shall be taken as forming part of any contract for services that you may obtain from another company.

Persons should take time to check the credentials of the site owners to which they may be referred. UK insurance providers are usually regulated by duly authorised bodies such as the Financial Conduct Authority (FCA). We do not give advice, we do not offer assistance in the arranging of insurance nor do we recommend any company. The links that we provide are incidental to our main business activities and are provided merely to permit you to communicate with site owners who may offer services that you seek.Do check the status of any company from whom you may purchase insurance or other financial services. Their web sites should contain details of their regulation and authorisation status. We do not guarantee any other company in any way. We do not guarantee that all companies to whom you may be taken are regulated and/or correctly authorised notwithstanding any statements on our site. We would have no way of knowing whether companies accessible from our site are fully compliant with all rules and regulations of the FCA or other regulatory body nor whether their memberships are up to date and their business practices are fully approved. Please make your own enquiries to verify any other web site's or company's standing. The presence of a listing, link or other mention of any other company on our site should not be taken as confirmation that the company is correctly authorised by law to offer services.

If you decide to purchase insurance or any other service you should be sure to read all terms and conditions on the site of the providers. The terms and conditions on the providers' sites will supersede all information that you may read on our web site. Our site does not guarantee that any particular aspect of cover or service is provided as standard, as an extra, or at all even though there may be mention of what level of cover can possibly be arranged. If you require a particular level of cover or service then you should check at the web site of the provider that this is provided including whether such service is only available at an extra cost or only available to a limited extent.Licence is not granted for any person to use the information we provide in any commercial or non-commercial manner whether that person obtains any money or other consideration for the dissemination of such information or not.The owners of this site accept no responsibility for any information or advice displayed, or linked to, or for any Motor Insurance, information or advice whatsoever.

Statutory Rights

Nothing in the above terms and conditions affect your statutory rights and if you do have cause for complaint please contact us at the address provided below, Tilsun Vehicle Contracts Ltd pride ourselves on the deliverance of the best Customer Service possible given any circumstance and if you have a grievance would like to hear from you.

Copyright Information:
This website and its content is copyright of Tilsun Vehicle Contracts Ltd. - © Tilsun Vehicle Contracts Ltd 2011. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Any original content contained upon this website, including company images, logos, slogans and company names (Tilsun Vehicle Contracts Ltd or other Tilsun group companies) will be deemed as legal or intellectual copyright of Tilsun Vehicle Contracts Ltd and other companies (as mentioned below) of Tilsun Group and as such is covered by the above ruling.

Tilsun Vehicle Contracts Ltd is a registered company in England and Wales, company registration number: 04393228


Registered & Trading Address:
Tilsun Vehicle Contracts Ltd
Unit 5,
Verity Court,
Middlewich,
Cheshire,
CW10 0GW


Website:
All mentions of “Tilsun Vehicle Contracts Ltd” in the above text refers to the Tilsun Group as a whole and in doing so incorporates the companies of: Tilsun Vehicle Management Ltd (Co. Reg. 4277282) and Tilsun Vehicle Rental Services Ltd (Co. Reg. 4277286).

Any reference to the “website” in the above text, covers all aspects of the website, including any database or core information that may not be readily accessed through the website but is still contributory to the website.

Under no circumstance will Tilsun Vehicle Contracts Ltd. (or any other company of the Tilsun Group) accept any claims for: loss, damage, expenses or costs that may be incurred through accessing this website, nor any claim alleging advice of a financial nature has been offered or given through the Tilsun Vehicle Contracts Ltd. website.


Who are we?

Tilsun Group is a trading style of Tilsun Vehicle Contracts Limited and is registered in England and Wales under registered number 4393228